As an author, I want information about my books to be freely available on the internet. I’ve also seen firsthand how internet presence, especially in the form of reviews, can drive book sales.

I started with a sweet little site through the Author’s guild. Worked good. Then I wanted something snazzier. So I learned iWeb and built a more elaborate author website.

Then, well, iWeb was decommissioned. So I bought Rapidweaver and educated myself in that, and at the same time figured out that I needed web hosting. My first foray into that was with a service that was badly organized, expensive, and not user-friendly. Then a friend told me about Bluehost.

From the word “Go,” Bluehost offered tremendous customer service. Switching from the old hosts to Bluehost was easier than I dreamt possible, and help was available by phone, live chat, and email 24 hours a day.

A few months ago, I got a little miffed because it seemed like my server kept going down. Whatever that was, the issue seems to have resolved itself, and the techs couldn’t have been kinder and more apologetic.

Recently I have again had reason to appreciate Bluehost. After appalling email harassment by someone who was also ordering gifts online and sending them with my name and personal email, I decided to beef up my internet security as best I could. Bluehost technicians walked me through adding filters to my email accounts and blocking IP’s.

I decided to retire my old Blogger blog that I’ve had for years in favor of a blog on Bluehost. I installed a wordpress blog on my bluehost account, imported the old Blogger posts, and redirected to the new one. Once again, Bluehost techs were available at all times of the night and day to offer support and advice.

Today a technician got a little too eager to help, spied an open ticket that should have been closed, and rearranged the settings for this new blog page. For a few hours, there was a chaos of “404 Website unavailable” pages, until I got on the phone with a different tech and straightened it out.

It hasn’t been quick to get things back the way they’re supposed to be, but the problem did arise from commendable zeal on a technician’s part. It shows how much Bluehost wants its customers to be happy. And the tech who helped repair the issue was absolutely lovely and polite and a pleasure to work with. I was really grateful for his patience and skill.

I recommend Bluehost to anyone.


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